Intake Process / What to Expect

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Intake staff members are available to answer questions regarding providers, programs, or any other inquiries over the phone from 9:00 am to 5:00 pm, Monday through Friday at 1-615-636-1188. We also help assess for the type of care that you might benefit from the most and provide assistance with getting scheduled.

Making an Appointment

For those looking to schedule an outpatient appointment, we will spend 5-10 minutes with each caller gathering specific concerns and reasons for coming in. This helps us make appropriate matches with a counselor and also gives the counselor a good understanding of your needs within therapy and/or medication consultations. We will take your schedule and possible insurance network into consideration as providers vary by hours available and insurances accepted. All information received over the phone is confidential and placed in your clinical file if you become a client.

Clients over the age of 18 years old must schedule their own appointments at WellSprings Psychiatry and Counseling Center. Family members may call for information or provide details, yet the client must call to schedule for individual counseling, medication management, one of our programs, or testing services. If marital or family counseling is desired, only one adult attendee needs to call to schedule.

Reduced fees for counseling sessions may be available for those who are uninsured, or have public assistance, and meet financial qualifications. If you are needing a service we do not have available at this time, WellSprings Psychiatry and Counseling Center will attempt to provide courtesy referrals if available.

We are unable to schedule first time appointments in person at our clinic. Please utilize our local phone numbers for completing the intake process.

Counseling and Psychiatry (Medication Management)

Individual, family, marital, and couples counseling are available at most locations, and sessions are typically 50 minutes in length.

Initial medication evaluations with a psychiatrist are typically 50 minutes in length and follow up appointments are up to 30 minutes long.  Doctor Colletti does not do “15-minute med checks.”  

Psychological and Neuropsychological Testing

During the initial appointment, a psychologist will meet with clients to gather clinical information and determine or verify what specific testing is necessary. For those using insurance, the provider will request approval from the insurance company before the testing can begin. This approval can take anywhere from a few days to a few weeks.

Follow up sessions will then be scheduled to complete the testing. After tests are completed by the client and the psychologist, the tests will be scored and a report developed. A final meeting time is typically arranged to discuss the findings and clinical suggestions.

Your insurance policy may not cover all types of testing, so partial or full self pay may be required in some instances.